This first episode opens with West Midlands Ambulance Service call assessor Shanie as she deals with the cries of a woman in labour. Shanie has just graduated from training, but with a supervisor watching overshe calmly guides the caller through delivering the baby. When she hears the paramedics arrive, she can safely leave the caller and the newborn in safe hands, and is thrilled to have successfully helped deliver the baby over the phone.
